Campaign Management Icon

This module demonstrates how campaigns and call lists can be linked to a script.  This covers both dialler and non-dialler led campaigns.

  • Learn how to link dialler campaigns and call lists to a script, and view the script loading in the Agent Desktop
  • Learn how to link non-dialler (CallScripter) campaigns and call lists (for manual dialling)
  • Manage the call list by changing record behaviour (for non-dialler users only).

Learn how:

  • To select a campaign and call list to link to a script
  • Link the call list data columns to script fields

Learn how to:

  • Create CallScripter campaigns
  • Upload call lists
  • Manage the call list and change record behaviour

Please note: this module is for non-dialer (manual) led campaigns only.